***** *******, *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I'd give them a minus score if possible. So What we can do. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. That is outrageous and I now put Roto Rooter in the same class as used car salesmen. Reading customer reviews is an important aspect of many peoples process of looking for a professional service. At that point I told him I had built custom homes for 35yrs. (Invoice #***********.) Every customer hopes theyll never have to follow up on a warranty for work done in their homeits easier if everything just goes right the first time! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Provide the man with the refund. . Desired outcome: At the end of the visit, I was called out of my home office and was charged $616 for the snake/camera service. Thank you." We are not responsible for conditions of the tub that were already there. Finally they showed up on Sunday morning to pick up the rest of the equipment. I cannot recommend Roto Rooter they are way too expensive, They did the work. Email to customer has also been sent with refund details. So I hung up. The plumber was Dikembe McCaster. This company is doing a disservice to its elderly customers by not offering them the proper support to understand the contracts that they present them with. I would certainly use them again if I ever need anything. BBB Business Profiles are subject to change at any time. Anyone can write a Trustpilot review. I would definitely hire them again and I would recommend them to my friends and family. Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Better Business Bureau: My options were cabling at around $400 and jetting at $1,295 which he continued to push. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. IMO, Roto Rooter should be your LAST call, not your first. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We got another plumber to go out. Offered $75 off which is more than the coupon offered online. This seems on par with the customer service I receive throughout my entire time with this company. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. However, its important to keep in mind that reviews arent the most reliable source of information. They sent a text saying that we were confirmed. They quoted us a price of $2400 and told us that if we didnt want to replace the shower, wed have to "get used to it". It goes against our guidelines to offer incentives for reviews. Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. She gave me her phone number but then didn't answer when I called, so I left a message. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. Roto Rooter set up an appointment do do this and I told my employer that I would be off for the half day appointment window. Johnson's sewer and drain cont. *All services may not be available at all locations. The charge 2800.00 for labor alone to replace one straight pipe! The labor is approximately $800, and there is a fee of 1.6% to get the materials. We will all post in all forums, just to give them the big middle finger. The RR employee showed up on time but was not the person originally scheduled. This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Finally the other tech shows and says he needs to snake the sewer drain. We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. About the Business. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. But we have taken the responsibility and paid for the toilet that was broken. Well, 2pm came & went. I called. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. Claim your profile to access Trustpilots free business tools and connect with customers. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. He said he had to buy 10 feet of pipe because that was the minimum. Customer Reviews are not used in the calculation of BBB Rating. This type of complaint reflects less on the company as a whole. The last was 5 days ago, and still no call back or resolution. Customer: John Cooke Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? Reason For Call: Master BR toilet clogged up. Gary, Todd, and Alex did a fantastic job. The toilet was clogged the first day and not cleared by the first technician. kichen sink can't be used because down under the sink water is leaking. Date of experience: December 11, 2022 JH Jim Hession 1 review CA Here are 8 tips for writing great reviews. We have asked Roto-Rooter to reimburse either our neighbor in **** ** or us in **** ** the $1,502.46. So I called Britton. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. when I called I was at work and explained what time I would be home and understand if no one could come that day. I will be disputing this charge with my credit card company. The work has a guarantee for 1 year. We value your privacy. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. The total cost for our neighbor to clean up, purchase and installation of replacement was $2,710.98. We had an emergency plumbing issue today and called Roto around 11:00am. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. Highly recommend! have a hold harmless signed by him before we started the work. What a rip off and I'll never use them again. Total of Entire Work: $2000+ Roberto came back as promised and fixed the problem right away. He quoted $750, and the other plumber charged $229. BBB accredited Plumber since 2/22/2005. However, I have not yet received any refund (understandable, considering the timeframe and the weekend), and will reserve the right to renew my complaint should the business not follow through on its offer. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. No dhow. Nope. On the bill, technician stated there were wipes in sewer line. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. the job was done and the bill was $765.00. Tristian charged the customer $905 for his time. Not worth the price! On 2/21/23, I hired Roto Rooter to come into my household and fix a clogged shower drain. I appreciated their checking with me first. I was yelled at by the employee when I stated this was unfair. After waiting the following day, I found out they lost the order. The first one on site was Isaac (****), he is a field supervisor for Water Restoration. We have also asked for a refund of the original $1,354.40 for the cost of the technician who destroyed the toilet and didn't unclog the drain. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous. Well Known Reputation. I asked the cost on the toilet flange and he priced that at $750. I'm sending a bill for my lost wages for the day. Quite the organized company. After he left, I went to use the shower. I call again, I'm told the tech or plumber will call me right back. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Thank you The new company corrected the issue last week. (He did not have the equipment) we paid first man $905.00 for nothing !. Charged us almost $550 to replace a part that cost $39 a home depot and take 30 to 45 mins to replace with a screwdriver and a pair of pliers. Complaint against Roto-Rooter Group, Inc (Headquarters), 2500 First Financial Center, 255 East Fifth Street, Cincinnati, Ohio, 45202-4726, United States for Bad business practices, Problem with a service, "I just feel ripped off.", Commercial / Other dispute - PeopleClaim - 1263981 Read HQ Reviews. It took the Roto Rooter plumber about 20 minutes to rod it out. However, Mr. Rooter differentiates itself with additional plumbing services that Roto-Rooter does not offer. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. Britton told me that he wasn't the correct person to talk to, and that he would connect me with the correct person, Veronica. We fixed it. Shortly after Isaac left, Tristian (****) arrived and provided a drain cleaning service. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. The gentlemen who showed up (Mike) finished the service in 15 minutes. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. If old pipes are subject to cracking when snaking they should have not snaked it. Verdict: Mr. Rooter and Roto-Rooter both hold mixed ratings on Trustpilot. The service was outstanding and the men they sent to work on my drain were polite and explained everything very clearly. I opted to cable. Please report them to the BBB. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The second Rotor-rooter technician left. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. Desired outcome: L a king & water had to be turned off, Desired outcome: Provide the man with the refund. They are RUDE! We have provided a $400 discount. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Regards, EVER. However, I noticed black splotch stains on the floor of the tub. This is were our cable want thru next door unit **. Better Business Bureau: This company needs to stop this practice immediately. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. Sign up to receive our free weekly newsletter. He went over paperwork and the hold harmless clause. As a matter of policy, BBB does not endorse any product, service or business. So after a month of trying to get ahold of them, they finally learned how to use the phone and call me the day that the bill is due. This will surely increase the credibility of your complaint. Service address: 35720 Hazelwood, Westland Michigan Which is not code but would do it since that is what you prefer. ***** and ******* ******* both over 70 years of age I called at 10:00 AM and I was told someone would be at my house by noon the same day. Be the first one to find this review helpful. This review was chosen algorithmically as the most valued customer feedback. It's now 9pm. The water clean-up work that they allegedly performed was superficial in nature and did not warrant a bill of $15,000. I'll begin with the BBB. I called Roto Rooter and they had someone come out to assess the damage. They stood behind their 30 day guarantee. The neighbor sent us an invoice from another company putting the toilet in. We definitely clear it the next day. When they don't pay, I'll see in small claims court. Mike at ** office number. This complaint is on behalf of my parents, See details. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. When you are charging 863.57 you should at least stand behind your work for 41 days. [protected]@comcast.net And when we managed to turn them, the temperature could not be adjusted properly. Terrible company that doesn't stand behind it's work. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. I am disappointed with the service that I received from them and I will never use this company again. Bill checked as commercial instead of Residential Desired outcome: Photo shows it could not have come from a toilet drain. We was willing and able to put in the toilet. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. Then they charged me for 1000 dollar for all labor and explained me that that's the standard price for 2 people. The neighbor choose to get someone else. To date no additional water damage has occurred. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. John Cooke. I couldn't be happier with my service from Roto-Rooter. They cleared up my drain issue and leak. Mr. Rooter and Roto-Rooter are both companies with a nationwide presence. Desired outcome: The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. On Sat. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. We also ensure all reviews are published without moderation. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. Emergency Service. $2,694.91 refund for unneeded and overpriced services. 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. Was told someone would call me when they were on the way. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. I feel this was incredibly unethical and a bad business practice. Customers is satisfied. Small bathroom was clear. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. He gave a price to provide a water mitigation service. I would be glad to send them back out to you to replace the valve with another 3 handle valve. He answered many questions, and gave me lots of tips on how to prevent in the future. Another Roto-rooter technician followed up with a camera. Anyway, what kind of morons are these? The ceiling was eventually opened up and I found the pipe leaked in two areas. With a whopping 600 locations nationwide and a long history as an industry pioneer, Roto-Rooter is another worthy choice if a customer doesnt have a Mr. Rooter branch nearby. This complaint was posted by a verified customer. Tech arrived on time was very friendly. On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. Got about a 6 inch size fibrous amount of rolled up roots. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. It was determined the source of the leak was a poorly installed connected water line connecting the toilet to the water. After 45 minutes and a small amount of fibrous roots we got a bill for $ 717.00. As a matter of policy, BBB does not endorse any product, service or business. This past Was he a plumber or a plumber technician? For your reference, reasons for rejection are included below. We use dedicated people and clever technology to safeguard our platform. 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