This document governs your relationship with www.lucyinthesky.com (Website). -Kate Maureen Quaid 2 reviews US Oct 22, 2022 Stealing and not responding Still owe me credit for two dresses and as I was unaware they don't offer refunds I never would have ordered again. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. These linked sites have separate and independent privacy policies. Our models are generally around 5 Feet, 9 Inches / 175cm tall, and are always photographed wearing a size small. Our cut-off for same-day express shipping is 1pm Pacific Time. Hi Kara, They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Lucy in the Sky, Inc. operates this Website. Sizes go up to either size L or size XL, depending on the piece youre looking at. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. All such rights are reserved by www.lucyinthesky.com and its licensors. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). The company helped issue credit for this matter to purchase a new item as soon as possible. For United States customers, if you log in or create an account via the link below, you will be able to generate a pre-paid USPS return label to return your order. All dresses are under $100, and that even includes formal dresses for events like prom and homecoming. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. Plus, quality doesnt always seem to match up to the prices. If you had a faulty style/quality issue- you just need to send us a photo of the issue and we can find a resolution. Store credit only. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. -Kate. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Every other online retailer gives you 21 - 30 days minimum to get a full refund for unworn clothing. 90014. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? I wish they were more transparent with the type of quality on their website. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. This company is a fraud, will never order from here again. From time to time, we may restrict access to some parts or all of this Website. In the case of any expired store credits, we will gladly issue another current one for the same value. Breaching this provision would constitute a criminal offense and www.lucyinthesky.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them. If you please email us at resolution@lucyinthesky.email we can assist you with a return. Caveat emptor. Go to our site to chat with our support team or email us at support@lucy.co! 1200 Wall Street, Floor 2 Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). I know it's still only Nov. 15 but I do not think this dress is coming. Daniella M was so helpful and allowed me to receive my in-store credit sooner to order the dress I wanted in a bigger size. I emailed multiple times and didn't receive a reply until a week later when they cancelled my order for me. Lists Featuring This Company. Lyrica Racer Back Bikini Set in Orange Strawberry! Ordered my daughter a winter formal dress. i live in texas and ordered a dress on sunday earlier this week. Copyright 2023 Lucy in the Sky inc. All rights reserved. They are constantly moving as not to get found. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Hi Grace, Thanks for your feedback. I will no longer be recommending this store. Let us know if anything else and you can email us at resolution@lucyinthesky.email! I greatly appreciate the customer support 24 hour 7 days a week chat box. There are thousands other options. Please email us at resolution@lucyinthesky.email for further assistance. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. This is the only time I ever have ordered something online when the seller would only give store credit. For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. But, not to worrythey charge your credit card as soon as you make the order. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please let us know if we can help any further. I've made several purchases on different occasions from this store and nearly all of which came with problems. It is 9/23 no dress. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. Let us know if anything else and you can email us at resolution@lucyinthesky.email! Hi there. All orders are subject to availability and confirmation of the order price. -Kate. Business days do not include weekends or public holidays. I mean, short to the point where I can see her butt cheeks! Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. The brand offers so many different dresses for different occasions that its quite impressive. I reached our to the company and got a fast response from them. 10/10! Lucy in the sky is our GO TO for all things special occasion. Business days do not include weekends or public holdiays. Based in Los Angeles, California, Lucy In the Sky is an online fashion retailer known for selling trendy and sexy clothing like dresses, tops, and skirts. Shapermint vs. Spanx Which Shapewear Brand is Best? Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. Shipping is free over US$75 and US$6.90 for orders under US$75. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Twice now, I have not received an order or refund. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Order from a different boutique. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Luckily I was able to return it and get store credit pretty quickly. -Kate. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. What a terrible return policy for a online store. Hi Veena, Thanks for your feedback. Thanks for your feedback. Very cute dresses, but why not make them at least an inch or two longer?! There are no fees if you pay on time. BBB Business Profiles generally cover a three-year reporting period. And as she walks, it rides up, lol! Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. If the issue persists, we would suggest to follow up with your bank. My advice to anyone. Our Shady Rays Reviews Whats the Verdict? Please contact us via Live Chat for 24 hour customer care. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. We're sorry to hear about your issues with our return policy. -Kate. I placed an order and was waiting for more than a month. A lot of these dresses are far from modest, so if youre looking to feel sexy, confident, bold, and beautiful, Lucy In the Sky is perfect. Please email us at resolution@lucyinthesky.email if anything else. LUCY IN THE SKY Help Centre. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. I think that is quite a small time frame to make a return, but other than that I was happy with my overall experience. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. Be careful of ordering something for a particular occasion. Both dresses arrived back to back and they looked nothing like it did online. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? BBB Business Profiles may not be reproduced for sales or promotional purposes. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. They're all photographed wearing size Small. Completely different material than pictured. Hi Sonam, Thanks for your feedback. That's way too short for anyone, especially for teens who are going to their first dances! Do the dresses come within two weeks and is it worth the money? I feel tricked and pissed off. I was going to make this one of my new go to stores but not anymore! Prom season is here, and you deserve to look and feel amazing for your big party! Tip for consumers:Plan on either ordering 6+ months in advance, or just dont order from them. Now my daughter has no dress for homecoming and we are scrambling. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. Free FedEx Shipping, over US$75. We do not save your payment method details on our website. I have been shopping online for over 20 years and have NEVER been tricked into accepting a store credit. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. Lucy in the sky is a great company from products to customer service I am always satisfied. - Kate, Hi Chris! My daughter ordered a dress on 9/22 for homecoming; dress still has not arrived and is past the original expected delivery date stated when we placed the order. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. We therefore have no responsibility or liability for the content and activities of these linked sites. Totally disappointed! - Check in with your local post office, as packages are often held there for pick up. I HAVE MY TRACKING NUMBER. BBB is here to help. would it arrive by october 26th? If I do not get a refund, I will be disputing the charge on my credit card! I ordered my daughter's homecoming dress on 9/20. We will send her your regards! Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Please use the following size guide to help determine your size of clothing. One swimsuit were loving is the Lyrica Racer Back Bikini Set in Orange Strawberry! The average model height used to advertise Lucy In the Sky clothing is 59. We may earn a commission from links on our website, but this doesn't influence the opinions of our editors. I've sent 2 emails and they do not respond. -Kate. Returns. We were responded to in a timely manner. Please email us at resolution@lucyinthesky.email so we can assist you sooner. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Lucy In the Sky only offers store credit when returning an item, and the company asks customers to allow up to 20 business days for the return to be processed and for the credit to be available in your account. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Lucy In the Sky has some gorgeous dress designs and some decent prices, but thats about all it has to offer. i ordered 2 dresses october 2 and need them for october 11. thanks! Company claims the only way money can be refunded is if it was faulty. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Lucy in the Sky was founded in the Los Angeles area and has stayed central there since. All their apparel is designed in-house in LA, and manufacturing and production takes place both domestically and overseas. 14 following. Hi Kaylyn! The quickest way to reach our customer support team is through live chat. They do not respond to emails after 5 times across over a week. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. -Kate. Free Shipping Worldwide from L.A, no minimum. Thanks for your feedback. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. Our regular return policy applies to all orders made through AfterPay. - Kate, Hi Jessica! This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Hi Mandy, If you do not use your store credit within a year- we can always reissue. -Kate. Waste of over $200. We had the same issue. -Kate, I love the products when we receive it however, out of three times, ordering from them, I've only actually received once my dress on time otherwise, I end up canceling and taking a store credit, Hi Heather, - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. She was very polite and helpful. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). -Kate. HORRIBLE company. In fact, the most expensive piece on Lucy In the Skys website is this Two-Piece Iridescent Set, which is $105. Delivery date was Feb 17-24th. Tip for consumers:Dresses are way too short especially for curvy girls, Products used:None because they didnt fit, Hi Lena, HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? New screen for viewing other uploaded customers videos . We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. You can choose to accept or decline cookies. Its pathetic that they do that to customers. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Please email us at resolution@lucyinthesky.email so we can assist you sooner. Reply from Lucy in the Sky. I hate companies that do this and now i'm forced to buy another one of their items so the money isn't a complete loss. Worst experience. In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. With no warning either time. If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Really bad. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. love the dresses and two piece sets here! I have emailed them three times and tried to do the virtual chat but it never works. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. Guess I'll be donating clothes to charity. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. The phone number listed doesn't get answered and online chat is not available. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Lucy in the Sky, Inc. We may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. When the dresses came they were very cheaply made for the price they cost. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) Hi Jay, Designed in Los Angeles - New Arrivals Weekly. Thanks for your feedback. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. We have Live Chat and Email available for any questions or concerns. For international customers, return postage is the responsibility of the recipient. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? 12 Stores Like Lucy In The Sky to Shop Now, Is Shopbop Legit? They have u order from them and never ship after 30 days. We're so sorry to hear about the order. Don't take the risk and give them your money. All orders ship from Los Angeles, California. -Kate. We're sorry to hear about your disappointment with our return policy. Will not refund my money and will only offer a store credit. 7,129 posts. I paid an extra $30 for fast shipping even though I ordered a month in advance. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described. Now 4 months later on 01/31/2023 I receive an email that is has shipped. Terrible return policy. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. If you need help please email us at resolution@lucyinthesky.email if anything else. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. How useful is that if the items never come? Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We do make it as transparent as possible indicating it on our FAQ to be read prior to ordering and easily on every individual dress page.You can email us at resolution@lucyinthesky.email if you need further assistance. Poorly made clothing should be considered faulty. Tip for consumers:Cannot get a refund, only store credit. I would never recommend purchasing from this company unless you don't care if you ever get the item. If anything else you can email us at resolution@lucyinthesky.email-Kate. Our privacy policy, which sets out how we will use your information. Meanwhile, the mesh on-top comes is super long and looks incredibly awkward.
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lucy in the sky customer service phone number